How can we help?
My payout is lateA buyer can't get their fileRefund an orderStripe won't connectI can't log inFind my purchase
I sell on Dockstall
Getting started
Your store
- Add your socials and links, with icons
- Arrange your layout on phones and computers
- Banners and footers, and which ones need Pro
- Change your store address
- Change your store's style and colours
- Connect your own domain
- Drafts, undo and going back to an earlier version
- Edit your store and publish changes
- How your store appears on Google and in link previews
- My custom domain isn't working
- Show your projects on your store
- Take your store offline
- The languages your store speaks
- The questions on your store
- Why you have one store per account
Products and delivery
- Add a cover, gallery and description
- Add a product with files
- Delete or archive a product
- Deliver files and a link together
- Draft, online, hidden and archived
- File types and size limits
- How files and links reach buyers safely
- Limit how many copies you sell
- My upload failed or my file is in review
- Release a new version
- Sell a link as a product
- Sell different versions of a product
- Set a price or give a product away
- Tell your buyers about a new version
- Withdraw a version
Payment links
Stripe and getting paid
- Can my money be held?
- Change the bank account for your payouts
- Connect your Stripe account
- I connected the wrong Stripe account
- My payout is late or missing
- Payment methods your buyers can use
- Prices are in euro
- Stripe won't connect or is asking for more
- What happens if you disconnect Stripe
- What you pay per sale, with examples
- When you get paid
- Why a buyer's payment failed
- Why do you ask who's selling?
- Why your money goes to your own Stripe account
Orders, refunds and disputes
- A buyer needs their link again
- A buyer opened a dispute: what to do
- Find an order
- How do I export my sales?
- How do invoice requests work?
- Lower your risk of disputes
- Refund an order in full or in part
- Refunding when your Stripe balance is low
- Spotting a suspicious order
- What happens to fees and access after a refund
- Write your refund policy
Your buyers
Coupons and analytics
Plans and billing
Account, safety and support
- Change your sign-in email or password
- Close your account
- Contact us: what to include
- Export your data
- I can't log in
- Leaving Dockstall: what happens to your store and buyers
- Report a store or product
- Shippy, the AI assistant, and reaching a person
- Why a store gets reviewed or suspended, and how to contest it
I bought something
You don't need an account. Refunds and questions about what you bought go to the seller, and we'll show you how.
I bought something
- Ask for a refund
- Buy without an account, or claim past orders
- Contact the seller
- Find your purchase and download it again
- I didn't get my confirmation email
- I don't recognise this charge
- It isn't what was advertised
- My download won't start or the file won't open
- The seller isn't answering
- Who am I buying from?
Didn't find it?
Tell us what's going on, and we'll answer by email.
Write to us