Contact us: what to include

If you have a store

1. Sign in, then open the account menu at the bottom of the sidebar and select Help center.
2. Select Write to us, at the bottom of the page or of any article.
3. Type your message and select Send.

Messages can be up to 4000 characters, and it's text only. We answer by email, at your sign-in address.

Can't sign in? Write to hello@dockstall.com.

Send feedback in the same menu is for ideas and opinions. Use Write to us when you need an answer.

What to include

When you're signed in we already see your name, store and the page you were on. By email, add those too. Then tell us:

• The order number or product, if it's about one
• What you did, and what you expected
• The exact words of any error
• Roughly when it happened

If a screenshot helps, send it by email. Never send passwords, card numbers or Stripe keys.

How long it takes

We don't publish a reply time. There's no phone line or chat with a person. The AI assistant on the help pages can answer many questions straight away.

Who can help with what

Some things aren't ours to decide, and going to the right place first saves you time.

• Payouts, holds and verification: Stripe decides these. Start in your Stripe dashboard. We can't release funds Stripe is holding.
• A refund you want from a store: the seller decides. See ask for a refund.
• A problem with a store or product: use the Report page. See report a store or product.
• A suspension: see how to contest it.
• Your store, your account or Dockstall itself: that's us.

Privacy and complaints

For your data, or anything legal, write to privacy@dockstall.com.

For a formal complaint, use the same address with "Complaint" in the subject. The Terms explain how we handle complaints.