Write your refund policy

Where to put it

1. Product description. Open the product and edit Description under Basics. This is what the buyer reads before buying. Say what they get and what your refund terms are.
2. Your store's questions. Open Your page, click Edit page, and add your own question under FAQ. See the questions on your store.
3. Payment links. Add it under What it's for, since buyers see that field.

What to include

Plain words work best. Cover:

• When you do and don't refund
• How to ask, and that your support email is where to write
• What happens to access. A full refund ends it, and a partial one keeps it.
• Any limit you set, such as a number of days

What your store already says

Two things appear whatever you write, so make sure your policy fits with them:

• Every store has a fixed question, "Can I get a refund?", answered with "Reach out from your order page and I'll sort it out." You can't edit it, so buyers will expect a reply from you. Your own question can give the detail.
• Buyers of digital products tick a box at checkout. It says they want immediate access and lose their 14-day right of withdrawal once delivery starts. Payment links use a different confirmation.

What we can't tell you

We can't tell you what your policy has to say by law. Consumer rules vary, so check with a professional if you're unsure.

Who decides and who pays

Refunds are your decision. Dockstall doesn't decide them, and refunds come out of your Stripe balance. Our Seller Rules ask you to handle them fairly.

Stripe explains that clear policies and fast refunds help prevent disputes, and that card issuers can be strict about how a policy was shown. A policy doesn't guarantee you'd win a dispute. See lower your risk of disputes.