Your support email

Change it

1. Open Settings.
2. Find the Support email card and type the new address.
3. Press Save support email. Buyers see it right away.

You set it first during signup, where it starts as your sign-in email. It can't be left empty.

Where buyers see it

• On their order page, after "Need help?"
• On your payment link pages, after "Questions about the work? Contact"

Where replies go

Order emails are sent by Dockstall, on your behalf. When a buyer replies to their delivery email, their receipt or an update email, the reply goes to your support email. It doesn't come to us.

This covers those three emails only. Replies to others, like the email a buyer asks for at dockstall.com/orders to find their purchases, don't reach you.

Good to know

• We don't check that the address works. No confirmation is sent to it, so a typo means buyers' messages go nowhere. Send yourself a test message after you change it.
• Emails already sent keep the old address. A buyer who replies to an old email still writes to the address you had then. Keep the old inbox open for a while.
• Buyers can see it. Use an address you are happy to share.
• It's separate from your sign-in email. Changing one doesn't change the other. See change your sign-in email.

Why it matters

You are the seller, so answering buyers is your part of the job. We don't answer them for you, and we don't decide refunds. A buyer who can't reach you may go to their bank instead, so an inbox you actually read helps. See lower your risk of disputes.