My upload failed or my file is in review

If your upload failed

1. Open your product and go to What buyers get.
2. Reload the page.
3. If the file is still listed with an uploading label, press its trash button to delete it.
4. Upload it again and keep the tab open until it says Ready. Your browser does the upload, so closing the tab stops it.

A stuck file blocks you with "Wait for uploads to finish" until you delete it. Waiting won't clear it.

What the messages mean:

• "Network hiccup while uploading. Please retry." Your connection dropped. We try each piece three times before giving up.
• "The upload was incomplete. Please try again." Part of it didn't arrive, so we discarded it.
• "This version is already released." Released versions are locked. Start a new version.

If your file says In review

Your upload worked. We hold some files until a person has checked them, because they can run on a buyer's computer.

We hold a file if its name ends in .exe, .msi, .bat, .cmd, .com, .scr, .ps1, .vbs, .js, .jar, .app, .dmg, .pkg, .sh, .apk, .deb or .rpm, or if its contents look like a program or script. Renaming doesn't change that.

You'll see In review while uploading, then a scanning label with the reason. Despite that word, this isn't a virus scan. Dockstall doesn't run antivirus on uploads, and you're responsible for what you sell. See what you can and can't sell.

What it blocks

• First publish. A product whose only files are in review can't be published, and you'll see "Upload at least one file." If at least one other file is ready, you can publish.
• Downloads. Buyers see Being reviewed next to that file and can't download it yet.
• Updates. You can still release a new version containing a held file. Buyers keep their earlier versions.

How long it takes

We can't give you a time, and we don't send an email when it's done. To check, reload your product page. When the scanning label has gone, the file is available.

If you've been waiting a while or have a launch coming, contact us with your product name and the file name.

Don't plan a launch around a held file until it's cleared. Upload early.