Create a coupon

Create it

1. Open Coupons and press New coupon.
2. Type a Code: 3 to 32 letters, numbers, dashes or underscores. Buyers can type it in upper or lower case.
3. Under Discount, choose Percent (1 to 100) or Fixed €.
4. Optional: set Max redemptions and Expires on. A code expires at the end of that day, UTC.
5. Optional: switch on Once per buyer email.
6. Under Applies to, tick products. If you tick none, the code works on all your products, including ones you add later.
7. Press Create coupon. The code works straight away.

How buyers use it

At checkout they press Have a discount code? and type it. The total on that page doesn't change. They see the lower price on Stripe's page. A code that doesn't work shows an error before they leave checkout.

Rules worth knowing

• One code per order. Codes don't stack.
• Coupons work on paid products and options. They don't work on payment links.
• A 100% code, or a fixed amount at or above the price, makes the order free. It skips Stripe and has no fee.
• A discount that would leave between €0.01 and €0.49 is reduced so the buyer pays €0.50.
• An open checkout holds one use until it finishes or expires, so a code can look used up for a short time.
• A refund doesn't give a use back.

Who pays

The discount happens in Dockstall and comes out of your price. Dockstall's fee is charged on what the buyer actually paid. On a €20 product with 25% off, the buyer pays €15, and our fee is €0.75 on Free or €0.15 on Pro. Stripe charges its own fee on your Stripe account.

What you can't do

• Edit or delete a coupon. You can only Pause and Resume. To change one, pause it and create another with a new code. You can't reuse a code you already created, even if that coupon is paused.
• Set a start date. Create the coupon on the day you want it to start.