Change the bank account for your payouts

Do it on Stripe

1. In Dockstall, open Payouts and click Open Stripe dashboard.
2. In Stripe, find your bank account settings. Stripe explains how to add a bank account: Settings, then Business, then the Bank accounts and currencies tab.
3. Add the new account, or click Edit next to the existing one.
4. Complete any check Stripe asks for. You may need to confirm it's you.

Stripe's screens can change. If these names don't match, follow what Stripe shows, or see Stripe's payouts guide.

What happens next

Stripe explains that:

• A payout already on its way still goes to your old account
• During your first-payout waiting period, changes only take effect once that period ends
• The account's details must match your bank statement, and its currency must match your payout settings

So check a pending payout before you close your old account.

Who does what

Your bank details go to Stripe and never through us. That means we can't see them, correct them or tell you which account a payout went to. Your Stripe dashboard shows that.

Who pays

Dockstall charges nothing for this change.

Common problems

You can't edit the account. Stripe says only people with Admin or Owner permissions on the Stripe account can change bank details.

You didn't make a change you can see. Contact Stripe's support straight away, and change your Stripe password. Then write to us if you think your Dockstall account is affected too.

A payout went to the old account. See my payout is late or missing.