My payout is late or missing

Waiting on money is stressful. Here's the fastest way to find out what's going on.

Check these in order

1. In Dockstall, open Payouts. If it says Payouts pending verification, Stripe still needs something from you. See Stripe is asking for more.
2. Click Open Stripe dashboard and look for a banner, or for the payout itself.
3. Search your email for messages from Stripe. A request for details or a notice about a hold would arrive there.
4. Check your dashboard for a negative balance. Refunds and disputes come out of your Stripe balance.
5. Check that the payout's bank destination is the right one.

What Stripe explains

This comes from Stripe's guide to late and missing payouts:

• It's your first payout. First payouts have a waiting period, so it may not be late at all. See when you get paid.
• The dates keep moving. Stripe says an account verification is probably still required.
• It was sent less than 5 business days ago. Stripe says the money has usually left Stripe and is with your bank. Weekends and holidays can add time.
• It's more than 5 business days late. Stripe says to contact your bank with the payout details, including the trace ID. If the bank can't find it, ask for a written statement and send it to Stripe's support.
• You recently changed your bank details. Stripe says a payout already started goes to the previous account.

What we can and can't do

Dockstall isn't part of this step. We don't hold your money, and we can't see your bank, trace a payout, release funds or give you a date. We'd only be guessing, and that wouldn't help you.

Write to us if Payouts looks wrong to you, or if your Dockstall account shows a suspension notice. See why a store gets reviewed or suspended.

Who pays

Dockstall takes nothing for a delayed payout. Any charge from your bank or Stripe is between you and them.