Help center / Products and delivery
Set a price or give a product away
A product is either free or costs between €1 and €10,000, set per version, and free products need no Stripe account and carry no fee.
Set or change a price
- Go to Products and open your product.
- Open Price & versions.
- Press Edit on the version.
- Enter a Price, or tick Free.
- Press Save version.
The new price applies from then on. Existing orders keep the price they paid.
When you first create a product, you choose Paid with an Amount, or Free, under Price. You can change it later in the same way.
The limits
- A price is either free or between €1 and €10,000.
- Prices are in euro only. See prices are in euro.
- Each product can have a different price for each version, and a free version can sit next to paid ones.
- There's no pay-what-you-want. The closest thing is a coupon, which can take up to 100% off.
How free products work
- The buyer only gives an email address. No account, no Stripe page.
- They get their order page straight away.
- If the same email claims it again, there's no second copy. We email the link to their order to that address instead.
- You don't need Stripe connected, and there's no fee from anyone.
- Each claim counts as a copy if you limit copies.
- You can email these buyers about new versions, like any other buyer.
How paid products work
The buyer pays on Stripe's page, and the money goes to your own Stripe account. Until your Stripe account can take payments, visitors see "This seller isn't taking payments yet. Check back soon." on paid options. See connect your Stripe account.
Who bears the cost
You do. Your costs on a paid sale are:
- Dockstall's fee, on the amount actually paid after any discount: 5% on Free, 1% on Pro. On a €19 sale, that's €0.95 on Free and €0.19 on Pro.
- Stripe's processing fee, which Stripe takes on your account. You can see the exact amount in your Stripe dashboard.
The full picture is in what you pay per sale.
Taxes
You're responsible for your own taxes as the seller.
Related
Still stuck? Write to us.
Updated 3 Nov 2026