I can't log in

Bought something from a store? You don't need an account to reach it. See find your purchase.

Get back in

1. Go to the sign-in page.
2. Choose Email me a link, enter your email and select Send sign-in link. The link works once and expires in an hour.
3. If you signed up with Google, use Continue with Google instead.

To set a new password:

1. On the sign-in page, select Forgot password?
2. Enter your email and select Send reset link.
3. Open the link and choose a new password of at least 10 characters.

If no email arrives

For security, these pages show the same message whether or not an account exists. So "Check your inbox" doesn't confirm that we found you.

• Check your spam folder.
• Try any other address you might have signed up with.
• Reset requests are limited per hour. If you've sent several, wait an hour and try once more.

What the messages mean

• That email and password don't match. Reset your password, or use a sign-in link.
• Confirm your email first. You never opened the confirmation email from sign-up. Look for it, or try Email me a link.
• Too many attempts. Wait a few minutes and try again.
• This link has expired or was already used. Ask for a new one.
• Google sign-in didn't finish. Try again, or use your email.

If you've lost access to your email

Write to hello@dockstall.com from any address. Tell us your store address, your display name and what happened. We may ask for more to check the account is yours, and we can't promise the result in advance.

If you think someone else got in

1. Reset your password right away.
2. Write to hello@dockstall.com and tell us what you noticed.
3. Sign in to your Stripe dashboard and check your details there. Your Stripe account has its own login, and your bank details live there, not on Dockstall.