File types and size limits

Files you sell

• Size: up to 2 GB per file.
• Type: any file type is accepted.
• Number of files: there's no set limit per product today, and you can upload several at once.
• Storage: there's no set total limit today.
• Uploads: up to 200 started per hour.

Some types are held for a manual review before buyers can download them: mainly programs, installers and scripts, such as .exe, .dmg, .apk, .sh and .js.

Images

Covers, gallery images and other images on your store can be up to 8 MB each, in PNG, JPG, WebP, GIF or AVIF. Gallery videos can be up to 200 MB each, in MP4 or WebM.

Downloads

• Buyers always download files. They don't open inside the browser, even PDFs.
• Each purchase can have up to 60 downloads per hour. Buyers can download again later, so it's only there to stop abuse.
• Videos and audio are downloads too. There's no streaming or player.

If your file is over 2 GB

Dockstall can't take it as one file. Your options:

• Split it into smaller parts and upload each one. Tell buyers how to put them together.
• Host it yourself and sell access with a link product, or deliver files and a link together.

What isn't provided

• No streaming. For a video course, sell access to wherever you host it with a link product.
• No licence keys. Dockstall doesn't generate them.
• No copy protection. Once downloaded, a file can be passed on. See how files and links reach buyers.

Common problems

• "Files can be up to 2 GB." See above.
• "Empty file." The file has no content. Check the original.
• Uploads start failing after a very big batch. You may have reached the limit of 200 per hour. Wait a while and try again.
• File names look a bit different. We remove a few special characters, like ? and *, and shorten very long names, so that they download safely.

For anything else that goes wrong during an upload, see my upload failed or my file is in review.