Report a store or product

Send a report

1. Go to the Report page. Or use Report this product on a product page, or Report this link on a payment link.
2. Under What are you reporting?, pick A storefront, A product, A payment link or A creator.
3. Choose a Reason: Phishing or scam, Malware or harmful files, Copyright / IP infringement, Prohibited product or service, Fraud or non-delivery or Something else.
4. Under Link or ID, paste the page's address.
5. Under What's wrong?, explain what happened. It needs at least 10 characters. For copyright claims, include proof that you own the work.
6. Add Your email if you're happy for us to follow up. It's optional, but without it we can't ask you anything.
7. Select Send report.

Don't include card numbers or passwords. You can send up to 5 reports an hour from one network.

What happens next

Reports go to a person, not a bot, and we review every one. If you left an email, we may contact you for details.

If content is illegal, or breaks our Terms or Seller Rules, we may remove it, unpublish products, restrict payouts through Stripe or suspend the account. For serious or repeated violations we may close the account.

We can't promise a particular result, or that we'll tell you what we decided.

If you bought something and have a problem

Write to the seller first. See contact the seller. If they don't answer, see the seller isn't answering.

A report doesn't decide a refund. The seller decides refunds.

If your own store was reported

See why a store gets reviewed or suspended.