Help center / Plans and billing
Update your card or see your Pro payments
Open Plan & fees and press Open billing portal. Your card and Pro invoices are managed there, on Stripe, not in Dockstall.
Open the portal
- Open Plan & fees in the dashboard.
- Find the Invoices & card card.
- Press Open billing portal. Stripe's page opens.
Dockstall doesn't store your card or show your Pro invoices. Stripe manages them. What's available in the portal depends on how it's set up on Stripe. If you can't find what you need there, write to us.
If you don't see the button
The button appears only while you have a paid Pro subscription.
- You're on Free and never paid for Pro. There's nothing to manage.
- Your Pro is a deal from us. The plan card says "Pro on Dockstall". You aren't paying, so there's no card or invoice.
- Your subscription has ended. The button goes away. Write to us if you need an old Pro invoice.
This isn't your sales Stripe account
Your Pro subscription is separate from the Stripe account that takes your sales. Pro payments aren't in your own Stripe dashboard, and changing your card in the portal doesn't change your bank account for payouts. For that, see change the bank account.
Your fees per sale
Dockstall's 5% or 1% isn't charged to your card. Stripe collects it on each paid order, out of the sale. You can see it in these places:
- On each order: the Dockstall fee line
- In Analytics: Platform fees paid, for the period you pick
- In the sale email: the amount of the fee
There is no invoice for these fees to download from the dashboard today. If you need one for your accounts, write to us. We can't advise you on tax, so ask your accountant what you need.
Your plan history
Rate history, on Plan & fees, lists your plan and fee changes with their dates.
Related
Still stuck? Write to us.
Updated 3 Nov 2026